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Carret. Fed. 307 Km. 51, Puerto Morelos, 77710 (show map)
Resort Overview
Formerly Maroma Resort & Spa by Orient Express
Before January 2021 Maroma, A Belmond Hotel, Riviera Maya was known as Maroma Resort & Spa by Orient Express
Before July 2019 Maroma, A Belmond Hotel, Riviera Maya was known as Maroma Resort & Spa by Orient Express
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Deluxe Garden View RoomSetup a Price Alert for Maroma, A Belmond Hotel, Riviera Maya
Each day we'll check prices and send you an email for your selected dates at Maroma, A Belmond Hotel, Riviera Maya. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Maroma, A Belmond Hotel, Riviera Maya
General
Free parking, On-site parking, Parking, Pets allowed, Private parking, WiFi everywhere
Activities
Diving, Table tennis, Water sport facilities (on site)
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Packed lunches, Restaurant, Room service, Special diet menus (on request)
Pools and wellness
Beachfront, Fitness centre, Massage, Private beach area, Sauna, Spa and wellness centre
Transportation
Airport shuttle, Car hire
Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Valet parking
Common areas
Garden, Terrace
Entertainment and children services
Babysitting/child services
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Allergy-free room, Designated smoking area, Family rooms, Non-smoking rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Bidet, Desk, Fan, Free toiletries, Hairdryer, Heating, Interconnected room(s) available, Internet Facilities, iPod dock, Ironing Facilities, Linen, Minibar, Private Pool, Safety Deposit Box, Sea view, Seating Area, Shower, Slippers, Tea/Coffee Maker, Telephone, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please note that Holiday Policies (Dec 18 - Jan 1) Full prepayment, including tax, required at booking, cancel by 4pm local time 90 days prior to arrival or pay full stay amount plus tax.Renovation work is done from 09:00 to 18:00 daily. The spa is under renovation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Traveller reviews
David “Stunning hotel !”
05 Nov 2024
The location is great and feels secluded, staff we’re all excellent. We had a beach side suite which was spacious and straight onto the beach. The best bed I think I’ve ever slept in!
Jonathan “Superb”
19 Jul 2024
The service was fantastic. It rained at lot every day of our trip but the staff was so nice and accommodating we still had a great stay.
Leon “A picture of paradise with a jungle backdrop.”
05 May 2024
Unrivaled service. There is not the word No in their vocabulary. The restaurants are exceptional and the setting is ideal. The place is perfect for relaxation and to switch off.
Claudia Cecilia “Excellent! Best hotel, best staff! Best everything”
06 Sep 2023
This is the best and most beautiful hotel we have ever been so far.. Everyone in the hotel is extremely caring and nice, food is amazing, every restaurant is unique, the level on detail is perfect! We can’t wait to go back! Special thanks to Rosita and Julio for all the advices and excellent treatment. Gracias por todo!
